On your first visit, you'll need to check in at the front desk where you can sign a waiver and purchase your admission pass. Our staff will provide you with a brief orientation of the facility and the rules. We recommend arriving early, especially on weekends, to ensure you have enough time to enjoy all the play areas.

Yes, we offer guided tours of our facility. If you’d like a tour, please contact us in advance to schedule a convenient time.

Currently, we do not offer babysitting or drop-off services. Parents or guardians are required to stay on-site and supervise their children during their visit.

Yes, we provide lockers for storing personal belongings. Lockers are available on a first-come, first-served basis, and you can obtain a key from the front desk.

Yes, we strive to create an inclusive environment for all children. We offer sensory-friendly play sessions and have staff trained to support children with autism. If you have specific needs, please contact us in advance so we can make the necessary accommodations.

We are open Sunday to Thursday from 10 AM to 10 PM, and on weekends from 10 AM to 12 AM.

We are located in Dalma Mall 2nd level https://maps.app.goo.gl/wvH3GiBZqz5RJkCc8 and Deerfields Mall 3rd lever next to the cinema https://maps.app.goo.gl/vgbR7uLPJryjMD929

Our playground is designed for children aged 1 to 12 years old. We have separate play areas for toddlers and older children to ensure safety and age-appropriate activities.

Safety is our top priority. Our facility is equipped with padded flooring, secure play structures, and trained staff to supervise play areas. We also conduct regular safety checks on all equipment.

We follow a rigorous cleaning schedule, which includes sanitizing play equipment multiple times a day.

Yes, for hygiene and safety reasons, all children and adults entering the play areas must wear socks. If you forget to bring socks, we have them available for purchase at the front desk.

In the event of an emergency, please follow the instructions of our staff, who are trained in emergency response procedures. We have first aid kits on-site and staff members certified in CPR and first aid. Emergency exits are clearly marked throughout the facility.

Yes, if a child is reported missing, we immediately initiate our lost child procedure, which includes alerting all staff, securing all exits, and conducting a thorough search of the facility. Parents should report to the front desk immediately if their child is missing.

Yes, you are welcome to take photos and videos of your own children. However, please be mindful of other guests' privacy and avoid capturing images of other children without their parents' consent.

Any professional photography or media coverage must be approved in advance by our management. Please contact us to discuss your request.

We host a variety of special events throughout the year, including holiday parties, themed play days, family fun nights, and parent-child workshops. For more information follow us on social media on instagram: https://www.instagram.com/kidoos_uae/?hl=en & Facebook: https://www.facebook.com/kidooskingdomofkids/

We love hearing from our customers! If you have a theme or event idea, please share it with our events coordinator. While we can't guarantee that all suggestions will be implemented, we will do our best to match your needs.

Absolutely! Our facility is available for private events such as school field trips, corporate family days, and community group outings. Please contact our events coordinator at +971504047621 for more information and to book your event.

Yes, we have an on-site café at Dalma Mall only that offers a variety of snacks, drinks, and light meals. We also have a designated seating area for parents to relax while their children play.

To ensure the safety of all children, we have height and weight restrictions on certain equipment. These restrictions are clearly posted, and our staff is always available to assist and provide guidance.

We have a wide range of play equipment including climbing structures, slides, a ball pit, trampolines, interactive play panels, soft play areas for toddlers, and sensory play zones. Each area is designed to be safe and fun for children of various ages.

Yes but for children of Age more than 3 years only for smaller children and for safety reasons, we require that a parent or guardian remains on-site while their child is playing. We do not offer drop-off services at this time for children ager 3 years and below.

We have a lost and found box located at the front desk. If you realize you've lost something after leaving, please call us with a description of the item, and we will do our best to locate it for you.

Please visit our front desk to check the lost and found box. If you realize you’ve lost something after leaving, you can call us with a description of the item, and we will do our best to locate it.

Yes, we have a comfortable seating area with free Wi-Fi and a café where parents can relax and enjoy a snack or drink while keeping an eye on their children at Dalma Mall for now but we have plannes to add this services in Deerfields as well soon.

Absolutely! We encourage parents to engage and play with their children. However, for safety reasons, we ask that parents follow the same rules and guidelines as the children.