We welcome your feedback! You can provide feedback in person at the front desk, through our website’s contact form, or by emailing us at kidoos@kidoos-uae.com. Your feedback helps us improve our services.

If you encounter any issues during your visit, please speak with a member of our staff or visit the front desk. We are here to help and ensure you have a positive experience.

In the event of an emergency, please follow the instructions of our staff, who are trained in emergency response procedures. We have first aid kits on-site and staff members certified in CPR and first aid. Emergency exits are clearly marked throughout the facility.

Yes, if a child is reported missing, we immediately initiate our lost child procedure, which includes alerting all staff, securing all exits, and conducting a thorough search of the facility. Parents should report to the front desk immediately if their child is missing.

Yes, we welcome volunteers to help with events, special programs, and day-to-day operations. Please contact us or visit our website to learn more about volunteer opportunities and to apply.

You can stay updated by following us on social media, subscribing to our newsletter through our website, or checking the events calendar posted in our facility.

Yes, we offer discounts for large groups such as school trips, daycare outings, and community organizations. Please contact us for group rates and to schedule your visit.

Absolutely! We welcome school and daycare groups. Please contact us to discuss your needs and reserve a date for your group visit. For more details please contact us at +971504047621

Yes, you are welcome to take photos and videos of your own children. However, please be mindful of other guests' privacy and avoid capturing images of other children without their parents' consent.

Any professional photography or media coverage must be approved in advance by our management. Please contact us to discuss your request.

On your first visit, you'll need to check in at the front desk where you can sign a waiver and purchase your admission pass. Our staff will provide you with a brief orientation of the facility and the rules. We recommend arriving early, especially on weekends, to ensure you have enough time to enjoy all the play areas.

Yes, we offer guided tours of our facility. If you’d like a tour, please contact us in advance to schedule a convenient time.

Currently, we do not offer babysitting or drop-off services. Parents or guardians are required to stay on-site and supervise their children during their visit.

Yes, we provide lockers for storing personal belongings. Lockers are available on a first-come, first-served basis, and you can obtain a key from the front desk.

Yes, we offer a loyalty program where you can earn points for each visit and redeem them for discounts on admission, party bookings, and café purchases. Ask our front desk for more details and to sign up.

Yes, we strive to create an inclusive environment for all children. We offer sensory-friendly play sessions and have staff trained to support children with autism. If you have specific needs, please contact us in advance so we can make the necessary accommodations.

We are open Sunday to Thursday from 10 AM to 10 PM, and on weekends from 10 AM to 12 AM.

We are located in Dalma Mall 2nd level https://maps.app.goo.gl/wvH3GiBZqz5RJkCc8 and Deerfields Mall 3rd lever next to the cinema https://maps.app.goo.gl/vgbR7uLPJryjMD929

Our playground is designed for children aged 1 to 12 years old. We have separate play areas for toddlers and older children to ensure safety and age-appropriate activities.

Safety is our top priority. Our facility is equipped with padded flooring, secure play structures, and trained staff to supervise play areas. We also conduct regular safety checks on all equipment.

We follow a rigorous cleaning schedule, which includes sanitizing play equipment multiple times a day.

Yes, for hygiene and safety reasons, all children and adults entering the play areas must wear socks. If you forget to bring socks, we have them available for purchase at the front desk.

You can book a birthday party through our website https://www.kidoos-uae.com/birthdayparties or by sending us a message to our official WhatsApp number at +971504047621. We recommend booking at least a month in advance to secure your preferred date and time.

We offer several party packages that include playtime, a private party room, decorations, food, and drinks. You can find detailed information on each package on our website or click here: Birthday Parties

For safety and allergy reasons, we do not allow outside food except for birthday cakes. We provide a variety of catering options to suit your needs.

We host a variety of special events throughout the year, including holiday parties, themed play days, family fun nights, and parent-child workshops. For more information follow us on social media on instagram: https://www.instagram.com/kidoos_uae/?hl=en & Facebook: https://www.facebook.com/kidooskingdomofkids/

We love hearing from our customers! If you have a theme or event idea, please share it with our events coordinator. While we can't guarantee that all suggestions will be implemented, we will do our best to match your needs.

Absolutely! Our facility is available for private events such as school field trips, corporate family days, and community group outings. Please contact our events coordinator at +971504047621 for more information and to book your event.

Admission is AED 100 per child for a single day pass, AED 55 for 1st hour and AED 30 for additional hours we offer multi-visit passes as well. Adults and infants under 1 year old enter for free. We run several promotions and discounts for more information please type Discounts or Promotions

Yes, we offer monthly and yearly memberships that provide unlimited access to the playground. Membership details can be found on our website or click this link: Value Passes

Yes, we have an on-site café at Dalma Mall only that offers a variety of snacks, drinks, and light meals. We also have a designated seating area for parents to relax while their children play.

To ensure the safety of all children, we have height and weight restrictions on certain equipment. These restrictions are clearly posted, and our staff is always available to assist and provide guidance.

We have a wide range of play equipment including climbing structures, slides, a ball pit, trampolines, interactive play panels, soft play areas for toddlers, and sensory play zones. Each area is designed to be safe and fun for children of various ages.

Membership benefits include unlimited access to the playground, discounts on party bookings, priority registration for events and classes, exclusive member-only events, and a welcome gift. Membership options and pricing are available on our website.

No, memberships are non-transferable.

Yes but for children of Age more than 3 years only for smaller children and for safety reasons, we require that a parent or guardian remains on-site while their child is playing. We do not offer drop-off services at this time for children ager 3 years and below.

Yes, we regularly host special events such as themed play days, holiday celebrations, and parent-child workshops. Follow us on social media on instagram: https://www.instagram.com/kidoos_uae/?hl=en & Facebook: https://www.facebook.com/kidooskingdomofkids/ for updates.

We have a lost and found box located at the front desk. If you realize you've lost something after leaving, please call us with a description of the item, and we will do our best to locate it for you.

Please visit our front desk to check the lost and found box. If you realize you’ve lost something after leaving, you can call us with a description of the item, and we will do our best to locate it.

Yes, we have a comfortable seating area with free Wi-Fi and a café where parents can relax and enjoy a snack or drink while keeping an eye on their children at Dalma Mall for now but we have plannes to add this services in Deerfields as well soon.

Absolutely! We encourage parents to engage and play with their children. However, for safety reasons, we ask that parents follow the same rules and guidelines as the children.

Our rules are designed to ensure the safety and enjoyment of all our guests. Key rules include no rough play, no climbing on the outside of structures, and no food or drinks in the play areas. A full list of rules is posted at the entrance of each play area. Click here for the full list of our rules of play.

Yes, we have a zero-tolerance policy for bullying. Any incidents of bullying should be reported to our staff immediately. We will take appropriate action to ensure a safe and welcoming environment for all children.

We accept cash, credit cards, and debit cards. Payments for party bookings and memberships can also be made through bank transfer.

Day pass admissions are non-refundable. For party bookings, cancellations made at least 14 days in advance will receive a full refund. Cancellations made within 14 days of the event will be subject to a cancellation fee. Memberships are non-refundable but can be paused or transferred under certain circumstances.

You can reach our customer service team by phone at (+971504047621, by email at kidoos@kidoos-uae.com, or through the contact form on our website. We are here to help with any questions or concerns you may have.

Yes, you can book the entire playground for exclusive events such as corporate family days or large group celebrations. Please contact our events coordinator at +971504047621 to discuss availability and pricing.

Reservations are not required for general admission.

Our café offers a variety of snacks and meals, including sandwiches, salads, pizzas, fruit cups, and beverages. We also offer kid-friendly options like chicken nuggets, mac and cheese, and juice boxes. Click here for our full menu.

Yes, we offer menu items that cater to common dietary restrictions, including gluten-free, dairy-free, and nut-free options. If you have specific dietary needs, please let us know when booking your party, and we will do our best to accommodate them.

Our playground features a variety of play areas, including a toddler zone, a jungle gym, a ball pit, slides, climbing walls, and interactive games. We also have a quiet area with books and puzzles for children who prefer a calmer environment.

Our basic party package includes 2 hours of playtime, a private party room, a party host, themed decorations, invitations, pizza, drinks, and a birthday cake. Additional add-ons such as party favors, character visits, and extra playtime are available.

Yes, we offer customizable party packages to suit your needs. You can add extra playtime, choose a specific theme, include additional food items, or hire entertainers. Contact our party planning team for a customized quote.

You are welcome to bring your own decorations for your party. However, we do not allow confetti, glitter, or open flames (such as candles other than on birthday cakes) for safety and cleanliness reasons. Please coordinate with our staff to ensure a smooth setup.

Yes, we expect all visitors to follow our behavior guidelines, which include treating others with respect, following staff instructions, and using equipment safely. Failure to comply with these rules may result in removal from the facility.